Refund Policy

Last updated: [DATE]

TEMPLATE — this is a suggested customer-friendly policy. Decide your own terms (time limit, conditions, guarantee) and have them reviewed before going live.

Try before you buy

You can see the finished photo and every requirement check for free before paying. Please review the preview and the checklist carefully.

Rejected photo

If an authority rejects a photo you bought from us because it did not meet the photo size, head size or background requirements, email [SUPPORT EMAIL] within [30] days of purchase with:

• the email address or receipt from your Stripe payment, and
• a copy or screenshot of the rejection notice.

We will refund the full price to your original payment method.

Not covered

• Rejections caused by the original photo (for example blur, shadows, glasses, expression, head coverings, hair over the face) when the requirement check had warned about it.
• Choosing the wrong document type.
• Documents for which the Service shows that photos must be taken at the office or by an approved photographer.

Technical problems

If you paid but could not download your photo, open "My orders" on the same device first. If the files are not there, email us your receipt and we will help or refund you.

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.